The Positivity Blog has an entry titled: 16 Things I wish they would have taught me in school.

What you didn't learn...

Having been a manager and running my own small business, there is a lot to be learned from this list. The first one mentions the 80/20 rule which is you get 80% of your results from 20% of your actions. I would also add that 80% of the quality work gets done by 20% of the workers.

That is why it is so important to take care of those good employees and give them get incentives so that they stay at your business. Devise a program that encourages the good employees to continue doing a great job and motivate the others.

There is several other ideas in the posting by Positivity that small business owners will find of use to go ahead and take a look.