Shipping Blues or Browns?
Filed in archive Operations on November 24, 2007
Do you ship with UPS?
Big Brown Mess comes from the Contrarian Consuliting Blog which is written by fellow consultant Alan Weiss. In this blog entry he shows a little fee that UPS ads on if you want a monthly statement instead of a bill for everything you ship. He points out that UPS charges for this were their major competitor does not.
He also goes on to mention that he tried to contact UPS customer service about it and asked for the general council and was told that they will only respond to other lawyers not to the customers.
This once again shows how a small business can run laps around a big corporation. While you may not be in the product delivery business, if a customer has an issue with their Billings insure that they can talk to you or someone else at the top. This will show that you care about your customers and want to insure them the best possible customer service.

Permalink: Shipping Blues or Browns?
Tags: Small Business Customer Service Marketing Management Fees Shipping business blues+browns
Vote for Shipping Blues or Browns?:
|
Rating: 9.67 out of 3 vote(s) cast.
|
Response from:
Alan Weiss
(11/25/07 7:35am)
Response from:
John Dornoff
(11/25/07 5:54pm)
Your welcome.
| RSS | |
|
| |
| Yahoo! |
|
| Addthis |
|
| Bloglines |
|
| Follow us on Twitter! |
Most Popular
Best of
Biz Opportunities
Computers
Contingency Plan
Did you know
Exit Strategy
Financial
Going Green
Government Regulations
Human Resources
Increase Profits
Information about
Infrastructure
Loans & Financing
Marketing
Misc
Misc.
Noteworthy
Operations
Organization

Alan Weiss