Shipping Blues or Browns?
Filed in archive Operations by John Dornoff on November 24, 2007

He also goes on to mention that he tried to contact UPS customer service about it and asked for the general council and was told that they will only respond to other lawyers not to the customers.
This once again shows how a small business can run laps around a big corporation. While you may not be in the product delivery business, if a customer has an issue with their billings insure that they can talk to you or someone else at the top. This will show that you care about your customers and want to insure them the best possible customer service.
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Small Business Customer Service Marketing Management Fees Shipping business blues+browns
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